FAQ

1. How long does shipping take?
Our average shipping time is between 4 to 7 business days. In many cases, your order may arrive even sooner. As soon as your package is shipped, you'll receive a tracking number by email.

2. Are your styling tools safe for daily use?
Yes! Our heat styling tools are made with hair-protective technology that helps reduce heat damage while giving you smooth, shiny, salon-quality results at home.

3. Can I return or exchange a product?
Absolutely. We offer a 14-day return policy. If you're not happy with your purchase, email us at info@amouriya.com, and we’ll help you start the return process.

4. What payment methods do you accept?
We accept iDEAL, PayPal, Visa, Mastercard, and more. All payments are secure and encrypted for your protection.

5. Where do you ship from?
We ship from trusted partner warehouses in Europe and Asia, depending on the product and your location. This helps us keep shipping fast and affordable.

6. I made a mistake in my order. What should I do?
If you’ve entered incorrect information (like your address or product), email us within 6 hours at info@amouriya.com. We’ll do our best to adjust your order before it ships.

7. I didn’t receive a confirmation email. What now?
Please check your spam or junk folder. If it's not there, contact us and we’ll gladly resend your order confirmation.

8. Do you sell hair care products too?
We're currently focused on high-quality heat styling tools, but we’re planning to expand our range very soon. Stay tuned!

9. My product isn’t working properly. What should I do?
Email us at info@amouriya.com with a clear explanation (and photos or videos if possible). We’ll make sure to help you with a solution.

10. Can I track my order?
Yes! Once your order ships, you’ll receive a tracking link by email so you can follow your delivery in real time.